Thank you for notifying Flashnet Communications Internet Services with your report or concern. This reply is to acknowledge that your message has been received. We appreciate you letting us know of this matter and will follow-up on all reports of inappropriate Internet activity.

Due to the sometimes overwhelming number of complaints that we receive regarding abuse, you will only receive a reply if additional information is needed. Please be assured, all reports are read and acted upon as necessary.

Flashnet maintains a Zero Tolerance Policy and you may review our Acceptable Use Guidelines at the address below.

In order to aid us in investigating your report, please include the full headers of all e-mail or Usenet (newsgroup) messages relevant to your report. Often, forwarding a message through a newsreader strips the article of headers and makes it difficult for us to identify the original post. This information can be sent to abuse@flash.net.

If you are reporting abuse of newsgroups or e-mail, please include the following information:

• The forum the inappropriate message(s) are in (newsgroup or e-mail)
• The name of the newgroup the inappropriate messages are in
• The username of the sender
• A copy of the message with full headers

You now have the ability to view your account information and change your password online, using the FlashNet Customer Account Toolbox (CAT). Contact Customer Care if you have any questions about your account information.

Customer Care Services
(817) 332-8883 or Metro: (972) 299-9399
Mon to Fri 7:00am - 8:00pm (CST)

This new utility uses a SSL (secure server) which may not be supported by some browsers (Mosaic, Lynx and MSIE4). If you get the error [an error occurred while processing this directive] at the top of the form, this may be an indication your browser does not support SSL. You may continue to use the form.

Sometimes headers are misleading and will make you believe at a glance that they are correct, if you get the full headers then you will see a little more of the puzzle. The "Received" line in the headers show the path's from where and to the mails have gone, if you see in these places that our service is there then please report it to us immediately. Thank you for your time and concern in helping to stamp out spam.

Your assistance is appreciated.