Thank you for contacting FlashNet Customer Care. This auto-responder web pages is designed to help answer many of the more frequently asked questions. Please see the bottom for a list of our office phone numbers, and e-mail addresses.

Please include your FlashNet username (the first part of your e-mail address) on all inquiries.

You now have the ability to view your account information and change your password online, using the FlashNet Customer Account Toolbox (CAT). Contact Customer Care if you have any questions about your account information.

Customer Care Services
(817) 332-8883 or Metro: (972) 299-9399
Mon to Fri 7:00am - 8:00pm (CST)

This new utility uses a SSL (secure server) which may not be supported by some browsers (Mosaic, Lynx and MSIE4). If you get the error [an error occurred while processing this directive] at the top of the form, this may be an indication your browser does not support SSL. You may continue to use the form.

CAT is available at:
https://signup.flash.net/.

This is a link to a secure server. If your browser does not support secure transactions, go to http://signup.flash.net/.

• Need to update your physical address?
  Please include both your previous, and your new address. You can now Update your address online by filling out this form! Please include all relevant information.

• Haven't received your software?

  Please allow 7-10 business days for processing and delivery. If this time has elapsed, we will need the following to resend the software:

  • Address
  • Software requested
  • OS type (Win95, etc.)
  • CD-Rom or diskette preference

• Need to change your username or password? Please contact Customer Care at 800-352-7420. For security purposes, we may require one or more of the following for verification:

  • Customer number
  • secret word
  • last 4 digits of credit card

• Are you wondering:
  • When is 56k coming to my area?
  • When you will you expand into new locations?
  • Will you be adding more lines/modems soon?

  The answers to all of these, plus reports of any current problems can be found at:

  • http://status.flash.net

• Need to find a local dial-up access number?

  • http://www.flash.net/cgi-bin/dialupno.cgi

• For pricing, or additional options on new or renewing accounts:

  • http://www.flash.net/service/pricelist.html

• Need to report abuse of news groups or e-mail? Please include:

  • The forum the inappropriate message(s) are in (newsgroup or e-mail).
  • The name of the newsgroup the inappropriate messages are in.
  • The username of the sender.
  • A copy of the message with full headers.

  Send reports/inquiries to:

  • abuse@flash.net

• Want to know more about Spam and how to stop it? Please visit:

  • http://www.cauce.org
  • http://spam.abuse.net/spam

• Need basic set-up information? DNS numbers and server addresses can be found at:

  • http://www.flash.net/~support/manual/support/flashnet.htm

• Would you like to have your e-mail forwarded?

  • http://pop.flash.net/cgi-bin/set-forward.cgi

• Need help with any of the following:

  • Setting up your web page?
  • How/where to upload your web page?
  • CGI questions?

  Answers to these, and many other questions can be found at:

  • http://www.flash.net/surf/tutor.html

• Need to download additional software?

  • http://www.flash.net/surf/soft1.html

• How to contact us:

  • Customer Care/Sales
  • 800-352-7420
  • 817-332-8883
  • 972-299-9399
  • Fax: 817-870-4682
  • custcare@flash.net
  • sales@flash.net
  • Technical Support
  • 800-352-7434
  • 817-332-8878
  • 972-299-2290
  • Fax: 817-336-1291
  • support@flash.net

Our Mailing address:

FlashNet Communications
1812 N. Forest Park Blvd
Fort Worth, TX 76102
http://www.flash.net