Thank you for contacting the Postmaster with this issue, we are working to serve you better and when we receive your message we will respond as soon as possible. If you have reported an issue that we are currently investigating or if the problem has been resolved you may not receive a response. We try to get to every report as soon as we are able. Below is some information that you may find useful, it involves email addresses and assorted information to contact us and solve your problems through fax or online help. Again thank you and have a great day. Some of this information will not be able to be seen by non-Flashnet subscribers.

FlashNet maintains a Zero Tolerance Policy and you may review our Acceptable Use Guidelines at the address below.

New!:
When reporting email abuse to any of our departments, you must include the FULL headers. Instructions for many popular mail clients may be found at the following site:
http://www.flash.net/~support/esupport/headers.html

If you are reporting abuse from IRC, please send your reports to: irc-abuse@flash.net

Flashnet Customer Account Toolbox:
You now have the ability to view your account information and change your password online, using the FlashNet Customer Account Toolbox (CAT). Contact Customer Care if you have any questions about your account information.

Customer Care Services
(817) 332-8883 or Metro: (972) 299-9399
Mon to Fri 7:00am - 8:00pm (CST)

This new utility uses a SSL (secure server) which may not be supported by some browsers (Mosaic, Lynx and MSIE4). If you get the error [an error occurred while processing this directive] at the top of the form, this may be an indication your browser does not support SSL. You may continue to use the form.

You may go to this URL to Use CAT. https://signup.flash.net/. IF you are unable to use a secure server, go to http://signup.flash.net/.

NOTICE:
Sometimes headers are misleading and will make you believe at a glance that they are correct, if you get the full headers then you will see a little more of the puzzle. The "Received" line in the headers show the path's from where and to the mails have gone, if you see in these places that our service is there then please report it to us immediately. Thank you for your time and concern in helping to stamp out spam.

Is there something going on with FlashNet's system right now?

You can find up-to-date reports on our system status, go to http://status.flash.net or in the flashnet.status newsgroup.

Cybersitter Information:

http://www.solidoak.com/

Can't upload your webpage? Your FTP program claims your WWW directory is empty?

http://www.flash.net/cgi-bin/secure/flash-art

Looking for prices and services that we offer?

http://www.flash.net/service/

FlashNet now has a Fax On Demand service, through which you can get documentation about setting up your system faxed directly to you at any time of day or night. Simply call 817-332-7164, and have your fax number handy. The easy-to-use system will send you up to four different documentation packages on your operating system.

If you wish to verify your setup, you can call the Technical Support phone line at 1-800-FLASH-34 (1-800-352-7434) or (817) 332-8878 and select option one. If you want to check the current system status, call the phone number listed above and select option two.

For assistance in changing your DNS numbers visit our website, (http://www.flash.net/surf/tutor.html#DNS) or contact Technical Support Services.

Current Access Numbers: http://www.flash.net/cgi-bin/dialupno.cgi

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Flashnet Postmaster Department
postmaster@flash.net
1-800-FLASH-34
Flashnet Communications
Join the fight against Spam!   http://www.cauce.org
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