This Frequently Asked Questions page is designed to help you find our online support resources quickly and easily. If your question isn't covered on this page, you may either reply to the Autoresponder with the requested information or go our 'Email Support!' form. This will get a message to our email support technicians who will respond promptly.

If you have questions, comments, or complaints about this webpage, our Autoresponder, or if you have suggestions for future changes, please use the email link provided at the end of the document. If this answered your question(s), or if it didn't, we want to know. We are always looking for ways to improve our service to our customers.

Auto-responder feedback is not answered. It is merely for our own information. If you still need your question(s) answered, refer to the end of this page.

At this time, FlashNet does not provide support for the Microsoft Frontpage Server Extensions. We do not have a timetable for when they will be availible on our system.

FlashNet does not support the 3Com x2 standard. We have chosen to support the K56Flex standard, as it is compatible with our dial-in equipment. We will provide you with the most current equipment and technology standards as the become availible to us. v.90 is not a complete standard, and is not compatible with K56Flex. Once it is availible and completely tested on our servers, we will post information on our webpage about its availiblity.

You now have the ability to view your account information and change your password online, using the FlashNet Customer Account Toolbox (CAT). Contact Customer Care if you have any questions about your account information.

Customer Care Services
(817) 332-8883 or Metro: (972) 299-9399
Mon to Fri 7:00am - 8:00pm (CST)

This new utility uses a SSL (secure server) which may not be supported by some browsers (Mosaic, Lynx and MSIE4). If you get the error [an error occurred while processing this directive] at the top of the form, this may be an indication your browser does not support SSL. You may continue to use the form.

You may go to this URL to use CAT. http://www.flash.net/service/catinfo.html

If your modem has been experiencing problems with consistent disconnections in the past few days, please see the information at the bottom of the FlashNet Comments webpage at http://www.flash.net/~comments. If this does not help, please reply to the autoresponder message, and include your modem brand, speed, a description of your computer, the number you are dialing into, and a detailed description of the problem. This information will help us to better isolate and fix these problems.

In order to cut down on the amount of Unsolicited Commercial Email on the 'net, and in order to make our servers more secure and stable for our customers, we have restricted access to mail.flash.net to FlashNet connections. This includes all dial-in users and dedicated accounts. If you are logged in through another provider, you can still check your FlashNet mail, but you will need to change your outgoing mail server to use that of the provider you are using.

If you or another person is sending mail from another Internet Service provider, and are receiving the message 'service unavailible', please email postmaster@flash.net with full mail headers or the address from which it is being sent.

Fax On Demand: FlashNet now has a Fax On Demand service, through which you can get documentation about setting up your system faxed directly to you at any time of day or night. Simply call 817-332-7164, and have your fax number handy. The easy-to-use system will send you up to four different documentation packages on your operating system.

If you wish to verify your setup, you can call the Technical Support phone line at 1-800-FLASH-34 (1-800-352-7434) or (817) 332-8878 and select option one. If you want to check the current system status, call the phone number listed above and select option two.

Is there something going on with FlashNet's system right now? You can find up-to-date reports on our system status, go to http://status.flash.net or in the flashnet.status newsgroup

• Having problems with your webpage?
• Need to know how to set it up?
• Have CGI questions?
• Need to know how to upload your page?
• Need help setting up NT 3.5?
• Need Help with the Mac?
• Need help setting up your email program?

Need more help? Try our complete online instructions:http://www.flash.net/~support/

• Can't upload your webpage?
• Your FTP program claims your WWW directory is empty?

Disk Quotas

• Do you want to know how much web space you have left?

Services

• Looking for prices and services that we offer?

Other Frequently Asked Questions

• How do I upgrade my Netscape?
• How do I Change My username and/or password?
• How do I use my second email account with Netscape Navigator?
• Why can't I dial in on my email account?
• How do I forward my email to another address?
• Why does my modem not connect at the full 28.8k/33.6k speed?

Cybersitter Information: http://www.solidoak.com/

For assistance in changing your DNS numbers visit our website, (http://www.flash.net/surf/tutor.html#DNS) or contact Technical Support Services.

Current Access Numbers: http://www.flash.net/cgi-bin/dialupno.cgi

How to get your IP address:
Windows '95:
Click on Start, Run, and type "winipcfg", without the quotes.
Your IP address is labeled "IP Address"

Windows 3.x:
Trumpet: When you connect, look for "My IP Address = xxx.xxx.xxx.xx"
Netscape Personal Edition: Click on "Properties" in the "Connected" Box

Macintosh:
MacTCP: Open MacTCP,and highlight "PPP". Your IP address is above the "More" button

If you have any questions that are not covered here, or at the support pages listed above, reply to the autoresponder message, keeping the Subject: line intact, and including the information below. If you follow these directions, your question will reach one of our technical support representatives, who will promptly, and personally answer all of your questions.

Important: You do not need to include the original message in your reply, but you *will* need to re-ask your original question, as it is not included anywhere in the message.

• Dialup number used *
• Computer type, speed, amount of RAM *
• Operating System and connection software *
• Brand, speed, and type (internal/external) of modem *
• IP Address
• Type of error
• Exact error message encountered *
• Time of error

(Note: The items with the * are required, if you are requesting help with an error message.)

If you are unable to get a message to support@flash.net, or receive the Autoresponder message everytime, go to our 'Email Support!' form. This will get a message to our email support technicians who can answer your questions.

Local time: Wednesday, December 03,2008, 11:50AM PST This page was last updated on Thursday, April 02,1998, 07:15AM PST Comments? Send mail to webmaster@flash.net